Quality and product safety
Quality policy
- Contribute to the creation of a better society and the environment by providing a wide range of cutting-edge products and services that support customers' production and development activities
- Endeavor to improve our own quality in order to understand the needs of our customers and to fully meet their expectations
- Continuously improve the quality management system in order to maintain and create performance and safety in accordance with the rules and regulations of the times
Main Initiatives
We are ISO 9001 certified for designing, developing, manufacturing, inspecting, delivering, installing, calibrating and servicing (repairing) electronic measuring equipment in order to guarantee a high level of quality and to satisfy our customers. We have also obtained ISO/IEC 17025 to certify that we are capable of performing high-level tests and calibrations, satisfying "technical requirements" such as validation of testing and calibration methods, traceability, accuracy of results, and reliability, in addition to our quality control system similar to that of ISO 9001. We strive to improve safety and quality by complying with relevant laws and regulations, by having all divisions clarify quality objectives in line with our quality policy, and by implementing a PDCA cycle to satisfy our customers’ quality requirements consistently.
Inspection and support structure
Specialized technical staff in each field perform pre-delivery inspections and provide after-delivery technical support for products used by customers so that they can be used in their operations in a timely manner. Periodic calibrations and repairs due to sudden failures after purchase are performed promptly to minimize customer downtime. We also provide support to help our customers solve their problems by responding to technical inquiries so that our products can be used in a good condition for a long period of time.
Based on the know-how we have accumulated through our support of cutting-edge measuring instruments, we develop new measurement systems and customize them to expand functions and to improve quality in response to further needs of our customers.
Quality performance
There have been no accidents related to product safety, such as electrical fire accidents or the contamination of substances with environmental impact that exceed regulations.
| Item | Fiscal year (from October of the previous year to September of the relevant year) | |||||
|---|---|---|---|---|---|---|
| 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | |
| Number of serious accidents involving the products handled by TOYO※1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Number of serious violations of laws and regulations※2 | 0 | 0 | 0 | 0 | 0 | 0 |
| Quality defects※3 | 100 | 89 | 74 | 81 | 115 | 133 |
※1 Number of incidents involving products sold by us that resulted in administrative sanctions or recommendations
※2 The number of cases in which violations of laws and regulations were discovered in products sold by us, and which resulted in administrative sanctions or recommendations
※3 The number of cases of quality problems in the quality management system, such as corrective actions, product accidents, and logistics problems, is expressed as an index using the fiscal 2017 value as 100. In fiscal 2021 and beyond, we formulated guidelines for dealing with quality issues and encouraged them to register with the quality management system, including categories with low levels of importance for quality issues. As a result, the number of reports increased.
Sustainability
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